Member Services Supervisor
Job Summary
Leading a remote team of Member-focused Associates, the full-time Member Services Supervisor will manage coaching initiatives, oversee administrative tasks, and drive continuous improvement in member service delivery.
Key Responsibilities
- Utilize KPI data to create customized coaching plans and provide actionable feedback to enhance member experience and productivity
- Ensure operational integrity by maintaining accurate timecards and performance management documentation for the team
- Lead virtual team meetings to instill brand standards and model exceptional service during escalated member interactions
Required Qualifications
- High School Diploma or equivalent
- 3-5 years of experience in a Member Contact Center environment, with at least 2 years in a supervisory role
- Proficiency in relevant computer applications and ability to navigate multiple systems simultaneously
Complete Job Description
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