Member Services Supervisor
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Job Summary
Leading a frontline team of Guides, the full-time Member Services Supervisor will manage performance metrics, develop team members through coaching, and ensure high-quality service delivery across inbound and digital channels in a remote setting.
Key responsibilities
- Lead, coach, and develop Guides through tailored plans and constructive feedback
- Manage team metrics to drive improvement and ensure adherence to service levels and compliance standards
- Identify process gaps and collaborate with cross-functional teams to enhance workflows and member experience
Required qualifications
- Bachelor's degree or equivalent experience in a metrics-driven call center or high-volume customer service environment
- Proven leadership skills with the ability to translate operational data into actionable coaching
- Strong interpersonal skills and professionalism to navigate sensitive situations effectively
- Proactive ownership mindset focused on continuous improvement
- Adaptability and resilience in fast-moving environments
Complete Job Description
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Twice-monthly live group coaching and the full Remote Career Center
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