Member Services Support Specialist
Job Summary
Providing specialized support and education to members of terminated accounts, the full-time salaried Member Services Support Specialist will manage a caseload focused on balance bill defense while working remotely and collaborating with legal teams and external stakeholders to ensure a positive member experience.
Key responsibilities
- Manage assigned member caseload through proactive advocacy to enhance member experience and engagement
- Coordinate internal and external issue resolution, acting as the primary contact for member inquiries and concerns
- Analyze billing activity to make strategic recommendations for balance bill settlements
Required qualifications
- High school diploma or GED; some college preferred
- 1+ years of related member support experience
- Experience in billing, insurance, healthcare, or legal environments is a plus
- Proficiency in Microsoft Outlook, Word, and Excel
- Strong understanding of HIPAA regulations
Complete Job Description
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