Member Success Operations Lead

Job Summary

Owning the member journey from onboarding to active coaching relationships, the full-time Member Success Operations Lead will manage high-volume operations remotely, focusing on enhancing member experience, improving engagement, and building scalable systems for growth.

Key responsibilities

• Oversee end-to-end member onboarding and ensure a smooth transition from invitation to first session
• Maintain member success at scale by resolving issues and improving engagement throughout the coaching journey
• Collaborate with various teams to build scalable processes and systems that enhance partner and member operations

Required qualifications

• 5+ years of experience in operations, member success, or onboarding at a fast-growing company
• Proven track record of building scalable systems and redesigning high-volume operations using technology and AI
• Experience in managing and developing teams, with a focus on accountability and effectiveness
• Fluency with tools such as HubSpot, Zapier, and AI workflow builders; SQL knowledge is a plus
• Strong ability to anticipate problems and design proactive solutions in a high-pressure environment