Member Support Agent
Job Summary
As a temporary part-time Member Support Agent, working remotely, the successful candidate will provide direct live support for member inquiries regarding services, eligibility, appointments, and food benefits while assisting with technical troubleshooting and operational projects.
Key responsibilities
- Serve as the first point of contact for inbound member inquiries, providing empathetic and patient support
- Document interactions and resolutions accurately to ensure seamless follow-up and maintain member records
- Assist members with troubleshooting platform issues and coordinate with dietitians for appointments
Required qualifications
- Prior remote experience in a call-center environment is highly preferred (1+ years)
- Experience working with sensitive information, including PII and PHI, with a basic understanding of HIPAA
- Reliable high-speed internet access with specified minimum speeds
- A completely private, secure, and quiet workspace
- Availability to work between 9 AM - 5 PM PST, with flexibility for extended hours a plus
Complete Job Description
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