Member Support Representative
Job Summary
Providing direct live support for member inquiries, the part-time Member Support Representative will assist with eligibility, appointments, platform access, and food benefits while managing technical troubleshooting and operational projects in a remote environment.
Key responsibilities
- Serve as the first point of contact for inbound member inquiries, ensuring empathetic and patient communication
- Document interactions and resolutions accurately to facilitate seamless follow-up and maintain member records
- Assist with troubleshooting platform issues and coordinating with dietitians to match members with appropriate services
Required qualifications
- Prior remote experience in a call-center environment is highly preferred (1+ years)
- Ability to communicate complex information concisely in writing
- Experience handling sensitive information, including PII and PHI, with a basic understanding of HIPAA
- Reliable high-speed internet access with a secure and quiet workspace
- Availability to work Monday through Thursday from 11 AM - 5:30 PM PST and Friday from 11:30 AM - 5 PM PST
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,590 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
