Member Support Specialist
Job Summary
Providing empathetic support to members, the full-time Member Support Specialist will manage inbound interactions across chat, phone, and email channels, resolving questions and technical issues related to the RecoveryOne platform while working remotely.
Key Responsibilities
- Handle inbound member interactions with warmth and professionalism across multiple communication channels
- Resolve technical issues and member inquiries efficiently, ensuring high satisfaction scores
- Document member interactions accurately in ZenDesk and prioritize urgent situations to adhere to service level agreements
Required Qualifications
- 1+ year of experience in customer support, member services, or a related frontline role
- Familiarity with ZenDesk, RingCentral, or similar CRM and communication platforms
- Understanding of HIPAA guidelines or willingness to learn and comply
- Strong attention to detail in documentation and ticket management
- Genuine empathy and a solutions-oriented mindset
Complete Job Description
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