Member Support Specialist

Job Summary

Guiding new members through the onboarding process, the full-time remote Member Support Specialist will serve as the primary point of contact, assisting with inquiries related to tax, accounting, and corporate structures while ensuring a smooth and professional communication experience.

Key responsibilities

• Serve as the primary point of contact for member questions throughout onboarding
• Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures
• Proactively manage inbound member inquiries and send updates about key onboarding milestones

Required qualifications

• 2+ years of experience in a customer-facing role, preferably in accounting, payroll, or tax-related environments
• Familiarity with U.S. taxes, tax-filing procedures, and corporate structures (LLCs/S Corps)
• Strong organizational skills and the ability to manage multiple clients and tasks simultaneously
• Proficient in online bookkeeping and payroll systems
• Confidence engaging with customers across various communication channels