Member Support Specialist
Job Summary
Providing high-quality support for Trust & Will members, the part-time hourly Member Support Specialist will resolve issues via live chat, email, and phone calls while educating users about estate planning and the company's products.
Key responsibilities
- Deliver effective support to members by addressing inquiries and resolving complaints through various communication channels
- Educate users on Trust & Will products and general estate planning topics
- Facilitate thoughtful communication internally and externally to enhance customer experience
Required qualifications
- 2 years of experience in a customer-facing support or service role
- Proficiency with customer experience platforms such as Zendesk
- Strong written and verbal communication skills across multiple channels
- Self-motivated with a passion for creative problem-solving
- Ability to work Pacific Time Zone hours
Complete Job Description
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