Member Support Specialist

Job Summary

Supporting current and prospective members, the full-time Associate Member Support Specialist will become an expert in Hinge Health's offerings, assist with enrollment and billing inquiries, and provide exceptional member support in a remote environment.

Key responsibilities

• Become knowledgeable about Hinge Health's programs and troubleshoot common member challenges
• Provide friendly and professional support to members via email, phone, and chat, ensuring timely and efficient communication
• Maintain clear and empathetic communication with members to strengthen their relationship with Hinge Health

Required qualifications

• Available to work a variable schedule, including evenings, weekends, and holidays as needed
• At least one year of experience in a call center or customer-facing role
• Confidence in managing multiple processes and workflows simultaneously
• Able to effectively work in a remote environment with excellent punctuality
• Strong written and spoken communication skills with a focus on member engagement