Member Support Specialist
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Job Summary
To provide exceptional operations support, the full-time Member Support Specialist will deliver high-quality customer service, enhance member experiences, and collaborate on process improvements while working remotely from Tuesday to Saturday, 7:30 am to 4:30 pm PT.
Key responsibilities:
- Deliver high-quality, frontline customer support to meet service level agreements
- Review customer interactions to provide insights for process improvements and enhance the customer experience
- Serve as a subject matter expert on products, services, and workflows, collaborating with management on support enhancements
Required qualifications:
- 2+ years of experience in customer support or contact center operations
- Experience with member or patient login and profile tech support
- Familiarity with CRM tools, preferably Zendesk and Salesforce
- Basic computer skills, with Mac/iOS experience preferred
- Experience with MFA/2FA troubleshooting
Complete Job Description
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