Member Support Technician
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Job Summary
Providing high-quality customer service, the full-time remote Member Support Technician will resolve IT-related issues and troubleshoot patient registration problems for corporate clients using incident management software.
Key responsibilities
- Manage inbound emails and support patient registration and access to the patient portal, often scheduling calls to assist patients
- Assess, resolve, and escalate inbound Customer Support Messages via the Epic MyChart portal
- Support escalated initiatives for routine maintenance as assigned by management
Required qualifications
- Associates Degree in Computer Science or related field experience preferred
- 2-4 years of experience in a technical support services role
- Experience supporting a multi-site organization is a plus
- Positive customer relations/service experience required
- Strong interpersonal and communication skills are essential
Complete Job Description
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