Membership Operations Director
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Job Summary
To support a vibrant membership community, the full-time remote Membership Operations Director will manage the member journey from onboarding to renewal, oversee community team operations, and drive member engagement and success initiatives.
Key responsibilities
- Oversee daily operations and performance of the community team, ensuring high-quality deliverables and fostering a culture of innovation
- Develop and implement strategic processes for member feedback and enhance the member experience through data-driven insights
- Own the member communications calendar and advocate for member perspectives in strategic decisions and product enhancements
Required qualifications
- 5+ years of experience in customer success, community management, or related fields
- 3+ years of experience in sales, marketing, or communications with a strong ability to create compelling narratives
- Proven track record of delivering exceptional customer service in a dynamic environment
- Bachelor's degree required
- Hands-on experience with HubSpot, Circle, Klaviyo, SamCart, and other relevant tools
Complete Job Description
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