Membership Operations Director
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Job Summary
Seeking a full-time remote Membership Operations Director who will manage the member journey from onboarding to renewal, oversee community team operations, and drive initiatives for the Entreprenista League's growth and sustainability.
Key responsibilities
- Oversee daily operations of the community team, ensuring high performance and quality deliverables
- Develop and implement strategic processes for member feedback and enhance the member experience
- Manage member communications and advocate for member perspectives in strategic decisions
Required qualifications
- 5+ years of experience in customer success, community management, or related fields
- 3+ years of experience in sales, marketing, or communications
- Bachelor's degree required
- Hands-on experience with HubSpot, Circle, Klaviyo, and other relevant tools
- Strong project management skills with the ability to oversee complex campaigns
Complete Job Description
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