Membership Program Specialist

Job Summary

Providing administrative and operational support for online membership programs, the fully remote Membership Program Specialist will manage customer inquiries, process memberships, and assist with project management tasks while delivering excellent service to members.

Key responsibilities

• Provide level 1 customer support for online membership programs, handling inquiries via phone, ticketing system, and email
• Process new memberships, renewals, and payments, while creating and updating member accounts as necessary
• Assist with project management tasks related to platform migration and conduct online product demos for clients

Required qualifications

• College degree preferred or equivalent work experience
• Four years of experience in an operational or administrative role
• Strong project management skills with the ability to manage multiple tasks simultaneously
• Excellent technical skills and working knowledge of CMS, CRM, LMS, and eCommerce platforms
• Proficiency in Microsoft Office