Mental Health Customer Service Representative

Job Summary

Acting as the face of the organization, the full-time remote Mental Health Customer Service Representative will manage complex inquiries from clinics, physicians, and patients while coordinating testing services and ensuring accurate documentation and insurance eligibility.

Key responsibilities

• Coordinate testing services by reviewing test request forms and ensuring timely processing
• Communicate with patients regarding insurance coverage benefits and testing information
• Collaborate with various departments to streamline order handling and billing processes

Required qualifications

• High School diploma or equivalent required, with at least 1 year of relevant experience, or an associate or bachelor's degree
• Fluency in Spanish is preferred
• Proficiency in PC applications, including Excel and Word
• Ability to manage multiple tasks simultaneously under pressure
• Strong organizational and task management skills