Merchandise Operations Manager

Job Summary

To oversee the day-to-day execution of branded merchandise and promotional products, the full-time remote Merchandise Operations Manager will manage the Customer Success team, collaborate with internal departments, and coordinate with suppliers to ensure exceptional project execution.

Key Responsibilities

• Serve as a subject matter expert on promotional products, providing recommendations tailored to customer objectives and budgets
• Partner with internal teams to develop merchandise solutions for campaigns, events, and gifting initiatives
• Oversee merchandise projects from concept through delivery, ensuring timelines and quality standards are met

Required Qualifications

• 3-5+ years of experience in promotional products, branded merchandise, or corporate gifting
• Strong knowledge of sourcing, supplier networks, and production processes in the promotional products industry
• Proven ability to manage multiple projects and coordinate with vendors and fulfillment partners
• Experience with domestic and international shipping and logistics
• Previous people-management experience is preferred but not required