Merchant Experience Director
Job Summary
Leading the strategy and execution of merchant support, the full-time remote Merchant Experience Director will transform the support experience into a tech-first, scalable solution that enhances merchant satisfaction, retention, and loyalty.
Key responsibilities
- Build strategies to provide fast and seamless solutions for merchants post-launch on the platform
- Utilize data-driven decision-making to drive go-to-market execution for new initiatives aimed at improving merchant experiences
- Collaborate cross-functionally with various teams to implement key initiatives effectively
Required qualifications
- Bachelor's degree or higher
- 10+ years of experience in consulting, strategy, operations, banking, or technology, with a focus on leading transformations
- Experience managing teams and driving large-scale, cross-functional initiatives
- Strong analytical skills, including proficiency in SQL and Excel for data analysis
- Proven ability to influence and build relationships across diverse teams
Complete Job Description
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