Merchant Operations Specialist

Job Summary

Supporting internal sales teams and external partners, the full-time Merchant Operations Specialist will manage the onboarding process for new clients, facilitate training, and provide exceptional customer service in a remote environment.

Key responsibilities

• Manage the intake process for new product account boards from external partners and internal sales
• Facilitate onboarding and training for new partnerships while ensuring effective communication of underwriting and risk matters
• Respond to escalated issues and collaborate with cross-functional departments to resolve customer concerns efficiently

Required qualifications

• Bachelor's degree or equivalent experience
• 2+ years of experience in merchant customer service and processing, preferably in the B2B space
• Ability to establish clear responsibilities and processes for monitoring work and measuring results
• Strong interpersonal skills with a focus on high levels of customer service
• Experience in reviewing processes to maximize efficiency