Microsoft Support Engineer
Job Summary
Working remotely, the full-time Premier Support Engineer will assist clients in deploying, operating, and troubleshooting Microsoft technologies, focusing on driving client success and ensuring high levels of customer satisfaction during nights and weekends.
Key responsibilities
- Handle a consistent flow of fundamental to advanced-level tickets, driving resolutions and ensuring high client satisfaction
- Collaborate with fellow PSEs and Escalation Engineers to drive ticket closure and contribute to service delivery improvements
- Maintain regular communication with clients, proactively addressing issues and advocating for their needs
Required qualifications
- 4+ years of experience in Microsoft technologies
- Proficiency (3+ years) in Windows Server
- Advanced understanding of Active Directory/Azure AD and DNS
- Demonstrated skills in technical writing
- Consistent ability to excel in a virtual work environment
Complete Job Description
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