Microsoft Support Engineer
Job Summary
Working remotely on weekday nights, the Associate Premier Support Engineer will assist clients in deploying, operating, and troubleshooting Microsoft technologies while ensuring high levels of customer satisfaction and contributing to service improvement initiatives.
Key responsibilities
- Efficiently resolve technical issues related to Microsoft technologies by managing break/fix tickets
- Contribute to service improvement by identifying enhancements and documenting lessons learned
- Maintain proactive communication with clients, advocating for their needs and monitoring their systems
Required qualifications
- 2+ years of experience in Microsoft technologies
- Familiarity (1+ years) with Windows Server
- Exposure to Active Directory/Azure AD and DNS
- Basic experience in technical writing
- Ability to work effectively in a virtual environment
Complete Job Description
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