Mid-Level Helpdesk Analyst
Job Summary
Providing end-user support in a full-time remote capacity, the Mid-Level Helpdesk Analyst will manage user support requests, troubleshoot application issues, and maintain documentation across the supported application portfolio.
Key Responsibilities
- Receive, triage, and resolve user support requests within defined service level targets
- Troubleshoot application, access, and configuration issues across multiple platforms
- Author and maintain knowledge base articles and self-service guidance
Required Qualifications
- Associate's degree in Information Technology or a related field; OR high school diploma plus two (2) additional years of relevant experience
- Three (3) to five (5) years of IT help desk or end-user support experience
- Certifications obtainable after hire: CompTIA A+ or ITIL 4 Foundation within 90 days of assignment
- Experience with ticketing systems and documentation
- Multi-platform support experience
Complete Job Description
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