Mid-Market Account Manager

Job Summary

As a remote Mid-Market Account Manager, the full-time role will manage customer relationships, drive product adoption, and oversee renewals while collaborating cross-functionally to enhance customer experience and business outcomes.

Key responsibilities

• Build trusted relationships with customers, guiding them through the adoption and renewal process of the Samsara platform
• Lead strategic customer engagements to drive product adoption and measurable value, addressing any technical issues that arise
• Negotiate renewal terms and identify expansion opportunities, ensuring favorable outcomes for both the customer and the company

Required qualifications

• 2 to 5+ years in a customer-facing role such as renewals, account management, or sales, preferably in SaaS or technology
• Proven track record of exceeding quotas and building strong relationships with diverse stakeholders
• Familiarity with Salesforce, Gainsight, Gong, or similar tools
• Bachelor's degree from a 4-year institution or equivalent practical experience
• Experience in a high-growth environment, demonstrating adaptability and a solutions-oriented mindset