Minnesota Court Clerk

Job Summary

Serving as the first point of contact for court customers statewide, the full-time Court Payment Center Clerk will respond to inquiries about citations and electronic payments while working remotely from Minnesota.

Key responsibilities:

• Respond to a high volume of incoming calls and emails regarding citations, scheduling appointments, and providing payment information
• Initiate cases in the court's case information system (MNCIS) from citations filed by law enforcement accurately and consistently
• Utilize relevant resource materials and document customer inquiries according to established standards and performance metrics

Required qualifications:

• High School Diploma or equivalent
• At least six months of professional office experience in a high-volume call center using automated call-distribution (ACD) software
• Access to reliable, high-speed internet for remote work
• Ability to attend in-person training sessions at the MN Judicial Center
• Experience troubleshooting technical issues independently in a remote environment is preferred