Minnesota Licensed Self-Help Specialist
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Job Summary
Providing essential support to self-represented litigants, the full-time Senior Self-Help Center Specialist will assist court users with legal information, oversee customer service inquiries, and guide other staff in a hybrid work environment.
Key responsibilities:
- Deliver clear legal information to self-represented litigants and court users through various communication channels
- Train and provide work direction to other staff within the Self-Help Center and related teams
- Assist with complex customer service matters and develop resources to meet the needs of court users
Required qualifications:
- Bachelor's Degree in social services, law, criminal justice, court administration, or a related field
- Two years of experience in a court or legal setting
- Experience in providing exceptional customer service
- Access to high-speed internet for remote work capabilities
- Ability to work in a fast-paced, high-volume service environment
Complete Job Description
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