Mississippi Licensed Customer Agent

Job Summary

Providing front-line operational and customer support, the full-time Mississippi Licensed Customer Agent will assist with general inquiries, product knowledge, and insurance policy alignment for personal and commercial lines while working remotely.

Key responsibilities

• Provide both basic and complex operational and customer support to administrators, agents, brokers, and policyholders
• Effectively communicate via telephone, chat, or email with various internal or external channels
• Prepare quotes and bind coverage for insurance products, ensuring alignment with customer needs

Required qualifications

• High school diploma; Property & Casualty license preferred but required within the first 3 months of employment
• 0+ years of related experience or equivalent education and experience
• Experience in a contact center and/or personal lines preferred
• Knowledge of personal and/or commercial P&C insurance preferred
• Ability to follow procedures as outlined by management