Missouri Licensed Customer Service Specialist

Job Summary

To support after-hours patient access, the part-time Missouri Licensed Customer Service Specialist will manage a high volume of inbound calls, schedule appointments, and validate information while working remotely with a requirement for in-person orientation.

Key responsibilities

• Navigate electronic health records to validate and document patient information while ensuring HIPAA compliance
• Handle incoming calls for scheduling, insurance inquiries, and patient support, ensuring resolution and high-quality service
• Schedule patient visits based on provider preferences and maintain accurate documentation of interactions and clinical information

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant experience in customer service or healthcare
• Must reside within one hour of St. Louis, MO
• Ability to work rotating holidays and after-hours shifts
• Proficiency in using electronic health records and understanding insurance basics