Missouri Licensed Customer Service Specialist

Job Summary

To support after-hours patient access needs, the part-time Missouri Licensed Customer Service Specialist will manage high volumes of inbound calls, schedule appointments, and ensure accurate data entry in a remote work environment.

Key responsibilities

• Navigate electronic health records to validate and document patient information while maintaining privacy and security standards
• Handle incoming calls for scheduling, medication refills, insurance inquiries, and more, ensuring resolution and a high level of customer service
• Schedule patient visits based on provider preferences and communicate necessary clinical information to healthcare providers during after hours

Required qualifications

• High School Diploma or GED
• 2-5 years of customer service experience, preferably in a healthcare setting
• Must reside within one hour of St. Louis, MO
• Availability for initial training on specified dates
• Ability to work rotating holidays and maintain performance standards