Missouri Licensed Customer Service Specialist

Job Summary

To support after-hours services, the part-time Missouri Licensed Customer Service Specialist will manage a high volume of inbound calls, assist with scheduling appointments, and ensure accurate data entry in the electronic health record while working remotely from home.

Key responsibilities

• Navigate the electronic health record to validate and document patient information while maintaining HIPAA compliance
• Handle incoming calls for various patient needs, ensuring resolution and effective communication with healthcare providers
• Schedule patient visits, verify insurance eligibility, and document interactions in the electronic health record

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant experience in customer service or healthcare
• Must reside within one hour of St. Louis, MO
• Availability for initial training and after-hours shifts
• No supervisory experience required