Missouri Licensed Customer Service Specialist

Job Summary

To support after-hours patient access, the part-time Missouri Licensed Customer Service Specialist will manage high volumes of inbound calls, assist with appointment scheduling, and ensure accurate data entry in an electronic health record while working remotely from home.

Key responsibilities

• Navigates and validates information in the electronic health record while maintaining patient privacy and security
• Handles incoming calls for various patient needs, ensuring resolution and scheduling appointments as required
• Communicates effectively with patients and providers, relaying pertinent clinical information during after-hours

Required qualifications

• High School Diploma or GED
• 2-5 years of customer service experience
• Must reside within one hour of St. Louis, MO
• Availability for initial training on specified dates
• Flexibility to work rotating holidays and specific evening hours