Missouri Licensed Customer Service Specialist

Job Summary

To support after-hours patient access, the part-time Missouri Licensed Customer Service Specialist will manage a high volume of inbound calls, navigate electronic health records, and facilitate patient healthcare needs while working remotely from home.

Key responsibilities

• Navigate electronic health records to validate and document patient information while ensuring privacy and security compliance
• Manage incoming calls for appointment scheduling, medication refills, insurance inquiries, and other patient needs, ensuring effective resolution
• Schedule patient visits based on provider preferences and communicate pertinent clinical information to providers during after-hours

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant experience in customer service or healthcare
• Must reside within one hour of St. Louis, MO
• Availability for training on the first two days from 8:00 a.m. to 4:30 p.m
• Flexibility to work rotating holidays and specified evening hours