Missouri Remote Call Center Specialist

Job Summary

Managing a high volume of customer inquiries, the full-time Remote Call Center Specialist will handle incoming and outbound calls, emails, and chats while supporting hospital marketing efforts and maintaining patient privacy in a remote environment.

Key responsibilities

• Manage a high volume of customer contacts, including calls, emails, and chats, while adhering to performance and service standards
• Provide excellent customer service by communicating professionally and respectfully with patients and healthcare providers
• Ensure accurate data entry, coding, and documentation of all interactions

Required qualifications

• High School Diploma or GED
• No prior experience required
• Ability to manage multiple types of customer interactions effectively
• Commitment to maintaining patient privacy and security as outlined by HIPAA
• Willingness to work Monday through Friday from 9:30 AM to 6:00 PM