Mobile Device Engineer

Job Summary

Supporting and maintaining smartphone and tablet-based solutions, the full-time hybrid Mobile Device Engineer will manage end-user devices using Microsoft Intune and Workspace One, perform troubleshooting, and create documentation for configurations and support procedures.

Key responsibilities

• Manage end-user devices by defining and assigning device policies, importing software packages, and generating device reports
• Perform 2nd and 3rd-level troubleshooting for device provisioning and software deployment issues, while coordinating with level-1 support groups
• Create documentation for configurations and support procedures, and conduct iOS Beta and General Release testing

Required qualifications

• Minimum of five years of experience in a technical support role, such as technical support engineer or IT help desk technician
• Deep knowledge of Apple's ecosystem, including iOS troubleshooting and maintenance, and experience with Mobile Device Management systems like Intune and Workspace One
• Experience creating custom iOS/Mac Mobile configuration payloads and provisioning iOS devices at scale
• Understanding of iOS Enterprise Developer Account Management and experience with remotely troubleshooting connectivity issues
• Ability to work collaboratively and independently in a secure environment, managing multiple tasks and deadlines