Montana EDI Helpdesk Representative

Job Summary

Supporting healthcare providers remotely, the EDI Helpdesk Representative in Montana will resolve inquiries related to Electronic Data Interchange (EDI) and provider services while ensuring accurate and timely support for Medicaid operations.

Key responsibilities

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI-related inquiries
• Research, troubleshoot, and resolve provider issues, escalating complex concerns as necessary
• Conduct outbound follow-up calls to ensure timely resolution of provider requests

Required qualifications

• High School Diploma or GED required
• Minimum two years of experience in customer service, call center support, or healthcare operations
• Experience supporting healthcare providers or Medicaid programs preferred
• Ability to navigate multiple systems and manage competing priorities in a remote environment
• Strong verbal and written communication skills