Montana EDI Helpdesk Representative

Job Summary

Supporting healthcare providers remotely, the EDI Helpdesk Representative in Montana will manage inbound inquiries related to Electronic Data Interchange (EDI) and provider services, troubleshoot issues, and ensure timely resolution of provider requests.

Key responsibilities

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI inquiries
• Research, troubleshoot, and resolve provider issues while escalating complex concerns as needed
• Conduct outbound follow-up communications to ensure timely resolution of provider requests

Required qualifications

• High School Diploma or GED required
• Minimum two years of experience in customer service, call center support, or related fields
• Experience supporting healthcare providers or Medicaid programs preferred
• Strong ability to navigate multiple systems and manage competing priorities
• Proficient in verbal and written communication skills to explain information clearly