Mortgage Assistance Specialist
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Job Summary
To support customer outreach efforts, the full-time Mortgage Assistance Specialist will collect payments for past due mortgage accounts, counsel customers on Loss Mitigation, and manage related tasks within Servicing while working remotely.
Key responsibilities
- Determines collection strategy by listening to customers' stories and making collection calls or correspondence
- Maintains accurate records of customer contacts on the automated collection system and provides customer service for collection issues
- Develops action plans and strategies to minimize loss while ensuring compliance with federal and state laws regarding debt collection
Required qualifications
- 2+ years of mortgage experience required
- 2+ years of direct experience in Default/Collections
- Working knowledge of mortgage documents and understanding of the mortgage life cycle
- General understanding of servicing agency loans: FNMA/FHLMC/FHA/VA/USDA
- Ability to interpret and apply policies and regulations independently
Complete Job Description
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