Mortgage Call Center Representative
Job Summary
Providing exceptional customer service, the full-time Mortgage Call Center Representative will assist homeowners with routine and complex inquiries in a remote setting, utilizing an advanced telephony system and maintaining performance metrics from 12pm to 9pm EST.
Key responsibilities
- Assist homeowners with inquiries and requests in a fast-paced call center environment
- Utilize good judgment to resolve customer issues and track all communications accurately
- Achieve individual and team performance goals while following escalation procedures for unresolved concerns
Required qualifications
- High School Diploma or equivalent required
- Knowledge of customer service principles and practices
- 2 years of Call Center or Customer Service experience preferred
- Basic mortgage product knowledge preferred
Complete Job Description
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