Mortgage Servicing Representative

Job Summary

To support customer inquiries regarding existing loans, the full-time Mortgage Servicing Representative will manage inbound and outbound calls, assist with mortgage-related questions, and provide solutions for borrowers while working onsite or remotely based on location.

Key responsibilities

• Handles customer calls related to mortgage servicing inquiries, ensuring compliance with CFPB guidelines
• Initiates contact with borrowers experiencing early delinquency to assess their situation and recommend retention solutions
• Documents customer interactions accurately in the MSP Mortgage Servicing System and performs follow-up tasks for problem resolution

Required qualifications

• 5+ years of experience in a mortgage servicing call center, preferably with knowledge of Black Knight's Mortgage Servicing Platform (MSP)
• High school diploma or equivalent is required; a bachelor's degree is preferred
• Bilingual Spanish is preferred
• Ability to work a schedule that includes some weekends and meet performance standards
• Proficient in MS Windows, MS Outlook, and MS Office Suite