Mortgage Servicing Specialist
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Job Summary
Managing the day-to-day complaint pipeline, the full-time MRU Specialist II will review and analyze loans for accuracy, resolve various complaints, and assist in tracking issues within a fast-paced remote environment.
Key responsibilities
- Manage and resolve the complaint pipeline, ensuring timely responses to inquiries
- Review and analyze loans, making necessary corrections and updates as required
- Assist in tracking issues and providing reports on ticket processing to management
Required qualifications
- High School Diploma or equivalent required
- 3+ years of experience in mortgage servicing and/or mortgage banking
- Proficient knowledge of loan servicing practices and applicable regulations
- Ability to analyze complex accounts and records
- Skilled in using analytical thinking to resolve operational issues
Complete Job Description
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