Moving Operations Specialist

Job Summary

Serving as the primary point of contact for the agent network and third-party services, the full-time Moving Operations Specialist will manage escalations, perform system audits for compliance, and provide allocation recommendations to enhance customer satisfaction in a virtual environment.

Key responsibilities

• Manage escalations and ensure compliance within the agent network
• Perform system audits and manage cost controls and approvals for third-party services
• Collaborate with team members to enhance the overall customer experience

Required qualifications

• Associate's degree or business diploma required (or equivalent experience)
• Exceptional customer service skills with a background in domestic household goods preferred
• Ability to multitask in a fast-paced environment
• Analytical and problem-solving skills
• Self-motivated with outstanding communication skills