Network Customer Service Specialist

Job Summary

Working remotely in a full-time capacity, the Network Customer Service Support Specialist will serve as a trusted advisor to clients, resolve complex issues, and enhance client relationships through effective communication and problem-solving.

Key responsibilities

• Serve as a primary point of contact for clients, providers, and partners, addressing inquiries and providing tailored solutions
• Investigate and resolve multifaceted issues by analyzing information across various systems and collaborating with internal teams
• Proactively monitor client interactions and tackle escalated issues to maintain high service standards

Required qualifications

• High School diploma or equivalent
• 2-5 years of relevant experience in customer or client support, preferably in the medical coding or insurance industry
• Experience in a fast-paced, production environment, such as a call center or medical office
• Demonstrated ability to handle multiple assignments accurately and efficiently
• Experience with Salesforce is preferred