Network Operations Center Analyst
Job Summary
Providing advanced systems and networking support, the full-time Network Operations Center Analyst will resolve escalations beyond Tier 2, maintain service continuity, and communicate effectively with clients and internal technical teams in a remote work environment.
Key Responsibilities
- Handle advanced escalations across network, server, cloud, security, and client-impacting issues
- Independently troubleshoot firewalls, VPNs, routing, switching, DNS, DHCP, TCP/IP, and connectivity issues
- Monitor, triage, document, and respond to technical alerts and time-sensitive tickets
Required Qualifications
- High school diploma or GED equivalent
- 2-4 years of experience in a Service Desk, NOC, IT operations, or similar technical support role
- Hands-on networking experience with the ability to troubleshoot firewalls and connectivity issues
- Strong understanding of TCP/IP, DNS, DHCP, VPN, routing, and switching
- Direct experience with Windows Server, Active Directory, Group Policy, and Microsoft 365
Complete Job Description
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