Network Operations Engineer
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Job Summary
Providing operational support and incident resolution for mission-critical enterprise environments, the full-time remote Network Operations Engineer (Tier 2 / L2) will manage Tier 2 network escalations, analyze routing and switching issues, and collaborate with vendors to ensure high availability and swift recovery.
Key responsibilities
- Handle Tier 2 network escalations and troubleshoot enterprise routing and switching incidents
- Serve as a liaison between Tier 1 support teams and Tier 3 engineering specialists
- Execute planned operational maintenance and interact with enterprise stakeholders to manage escalations
Required qualifications
- Demonstrated hands-on Tier 2 network operations experience with routing and switching
- Solid operational knowledge of core protocols including BGP, OSPF, and MPLS
- Proven capability in troubleshooting network incidents using tools like Wireshark
- Experience in collaborating within a tiered support structure
- Flexibility to work 12-hour shifts on an alternating schedule aligned with Eastern Time
Complete Job Description
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