Network Technician
Job Summary
Providing front line support in a fast-paced environment, the full-time Network Technician will manage ticket creation, apply basic configuration changes, and maintain documentation for remote client systems.
Key responsibilities
- Open tickets or respond to support requests from partners within defined SLAs
- Apply basic tier 1 configuration changes to wireless access points, switches, and firewalls
- Maintain documentation of existing systems and perform firmware updates on remote client systems
Required qualifications
- 1+ years of networking experience or current Network+ / PCNA or equivalent certification
- Novice level understanding of Layers 1-3 of the OSI Model
- Experience supporting customer environments in a helpdesk/support capacity
- Ability to manage multiple tasks and prioritize effectively
- Availability for nights/weekends as needed
Complete Job Description
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