New Jersey Contact Center Scheduler

Job Summary

To support patient scheduling needs, the full-time New Jersey Contact Center Scheduler will provide exceptional patient experiences, manage compliance with HIPAA guidelines, and ensure efficient interactions while working remotely during day shifts from 8 AM to 5 PM EST.

Key responsibilities

• Identifies and resolves patient needs to deliver a world-class patient experience while adhering to policies and regulations
• Safeguards patient information by complying with HIPAA guidelines and maintaining security protocols
• Ensures timely service by managing productivity metrics such as Average Handling Time (AHT) and maintaining effective communication with patients and clinics

Required qualifications

• High School Diploma or GED equivalent
• Excellent computer skills, including proficiency in Microsoft Word, Excel, and Outlook
• Knowledge of standard office procedures and equipment
• Strong attendance record and adherence to policies and regulations
• Ability to communicate effectively with patients, clinics, and colleagues