New Jersey Customer Service Representative

Job Summary

To support a service-oriented mission, the full-time Customer Service Representative in New Jersey will assist members with transportation inquiries, coordinate services, and document interactions while working remotely.

Key responsibilities

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor
• Participate in required meetings and collaborate in a 24/7 contact center environment, adhering to company policies

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience in a high call volume environment
• Ability to type at least 35 words per minute accurately
• Proficiency in learning new technology and following complex instructions
• Strong customer service and interpersonal skills, with the ability to work independently and as part of a team