New Jersey Customer Service Representative

Job Summary

To support a service-oriented team, the full-time New Jersey Customer Service Representative will serve as the first point of contact for members, coordinating transportation services and resolving inquiries in a remote work environment.

Key responsibilities:

• Assist customers with transportation questions and concerns while ensuring accurate documentation of interactions
• Schedule, modify, and cancel reservations as requested, while maintaining a courteous and professional demeanor
• Document customer complaints and refer unresolved issues to appropriate departments for further resolution

Required qualifications:

• High School Diploma preferred
• 0-2 years of contact center or customer service experience in a high call volume environment
• Ability to accurately type at least 35 words per minute
• Proficiency in quickly learning new technology and processes
• Ability to work independently as well as part of a team