New Jersey Helpdesk Technician
Job Summary
Providing advanced technical support, the full-time L2 Helpdesk Technician will troubleshoot complex issues, assist clients with escalations, and enhance self-support resources while working remotely in New Jersey.
Key responsibilities:
- Advanced troubleshooting of complex support tickets escalated by the first line support team
- Developing and improving self-help materials for LEAP's support center
- Training level 1 technicians on escalation processes and disseminating best practice solutions
Required qualifications:
- 2 - 5 years of experience in a customer service role, preferably in a technical support capacity
- Expertise in LEAP Legal Software Applications and experience with Microsoft Office Suite
- Strong analytical skills and experience in providing technical support
- 6+ months experience with LEAP Helpdesk
- Proficient in detailed technical writing for escalation to development teams
Complete Job Description
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