New Jersey Licensed Case Manager

Job Summary

Working remotely on a full-time contract basis, a New Jersey Licensed Case Manager will manage patient onboarding, insurance verification, and ongoing support while serving as the primary contact for patients and healthcare professionals.

Key responsibilities

• Develop and maintain expert knowledge of assigned programs and customer workstreams
• Interact professionally with customers and healthcare professionals through various communication channels
• Manage patient cases throughout their journey, ensuring timely escalation and follow-up as needed

Required qualifications

• High School Diploma required; Associate or Bachelor's degree preferred
• Minimum of 3 years of relevant patient service support experience
• Strong interpersonal and verbal communication skills
• Excellent written communication skills with the ability to document customer interactions clearly
• Computer literacy with experience in data entry and case management systems