New Mexico Customer Service Representative
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Job Summary
Working remotely in New Mexico, the full-time Provider Customer Service Call and Chat Representative will serve as the primary contact for healthcare providers, resolving issues through calls and chats while navigating multiple systems to enhance provider satisfaction.
Key responsibilities
- Advocate for providers by efficiently resolving issues and answering inquiries related to benefits, billing, and authorizations
- Manage a high volume of calls and chats, ensuring timely and effective communication with healthcare professionals
- Collaborate with internal teams to address complex issues and promote self-service digital tools to providers
Required qualifications
- High School Diploma / GED or equivalent work experience
- At least 1 year of customer service experience with a focus on analyzing and solving concerns
- Proficiency in using computers and navigating complex systems
- Availability to work full-time (40 hours/week) Monday - Friday during specified business hours
- Must reside within the State of New Mexico and have a suitable remote work environment
Complete Job Description
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